Articles by David Prosser

Why Digital Customer Service Matters in FinServ

By David Prosser on July 30, 2015
digital-customer-service

“I want fans, not customers,” is the mantra of Vernon Hill, the founder of Metro Bank, Britain’s highest-profile retail banking launch of the past two decades (in fact, the country’s only full-service retail banking launch during…

How Fund Managers Can Capitalise From Learning To Love Data

By David Prosser on July 16, 2015
leveraging-data

When the TV show and movie streaming service Netflix strategically decided on producing its own content, its executives had to think hard about what that content might be. The answer didn’t come from the creative ideas…

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