Client Servicing

Improving Client Service Through Cloud Application Monitoring

By Harry Thompson on June 30, 2015
cloud-application-monitoring

In the last two years, there has been a big change in the way Kurtosys delivers applications to clients, most of which can be attributed to the use of cloud-based Infrastructure services. To keep pace with…

How Can Asset Managers Effectively Use Twitter for Client Servicing?

By Lexi Clarke on June 25, 2015

Last week, I was blown away after reading an article about Jun, a town in Spain, that uses Twitter to run their entire community. Jun takes to Twitter to report local news, provide job opportunities, enhance…

8 Impressive Stats About Digital Client Engagement

By Taranita Costales on June 16, 2015
digital-client-engagement

In today’s day and age, most consumers interact with their service providers — across many different industries such as retail, telecommunications and even healthcare — through digital touch points. You can access your phone company’s online…

Improving Client Servicing with Net Promoter Score

By Jeff Hendren on April 22, 2015

Client satisfaction is near and dear to the heart of Kurtosys. In fact, creating a great customer experience is one of the four pillars of our company’s foundation. One of the tools we use to make sure…

5 Signs It’s Time to Consider Outsourcing Your Client Reports

By Ian Rees on April 2, 2015
outsourcing-client-reports

When belt-tightening became a necessity during the aftermath of 2008, there were many different strategies employed to find ways to cut costs whilst keeping service levels high. Of those strategies, there is one that has outlasted…

Another Way to Optimize Your Asset Management Website: Live Online Chat

By Taranita Costales on March 30, 2015

Lately at Kurtosys, we’ve been talking a lot about turning fund websites into modern conversion machines. Different digital touchpoints — like engaging content with a call-to-action, scalable charting and interactive fund data tools — can help convert…

Financial Services Marketing: Focusing on Women

By Cami Crawford on March 17, 2015

What do women have that financial services want? Spending power and growing wealth. Women are surpassing men when it comes to higher education, which is increasing their earnings, wealth and overall presence in the workforce. According…

2 Truths and 1 Lie: Millennials and Financial Services

By Cami Crawford on March 5, 2015
millennials-and-financial-services

The Millennial generation — those with birth years ranging from the early 1980s to the early 2000s — have raised some controversy for a number of reasons. There are certain assumptions, some of them misperceptions, about…

Will Your Funds Have that New Fund Smell?

By Jarlath Forde on January 22, 2015
New Fund Smell

Seize the opportunity in required pre-sale delivery of fund fact sheets and other communications On March 11th, the amended requirements for the pre-sale delivery of fund facts will come into force in Canada. This progression in…

How to Adapt to the Ever-Changing Nature of Internet Security

By Harry Thompson on January 13, 2015
Internet-security

There is no doubt that Internet security and risk management are getting more difficult to maintain. More than ever, software vulnerabilities are becoming more frequently exploited. This subject has always been a serious and important issue…

The Big Picture: Marketing Automation for FinServ Marketers [Infographic]

By Luke Hinchliffe on November 3, 2014
marketing-automation

Marketing automation is one of the most pivotal developments to have happened to digital marketing since the Internet began. It allows financial services marketers to streamline tasks and in turn, create operational efficiency and faster revenue…

Mapping an Unforgettable User Journey

By Adam Drexler on October 7, 2014

What happens when a client or prospect visits your website? Do they just randomly click through material or are they strategically driven to view content that is compelling and creates excitement about your products and services?…